Refund Policy

1. Recharge done to incorrect number, No refund.

No refund is permitted on any Mobile or DTH recharge done by you. The Customer himself/herself is responsible for the mobile number or DTH account number on which the recharges are done. If you have erroneously done recharge to the incorrect or wrong number and DIGIOSK processed the recharge successfully than DIGIOSK shall not be held responsible by the Customer for the refund of concerned amount in any circumstances. In case of a transaction performed by you on DIGIOSK Site and money have been charged yet the Recharge is not delivered within 24 hours of your completion of the transaction then you may inform via email on the Contact info mentioned below in Clause 5 of this policy. Mention the mobile number or DTH account number, operator name, Recharge value, Transaction date and Order Number in your email. If DIGIOSK finds that money was indeed charged from your Wallet without delivery of the Recharge then you will be refunded the money within 4 working days from the time of receipt of your email.

2. Bills Payment done to wrong account numbers, No Refund.

The customer solely shall be responsible for inputting the correct account numbers for payment of bills. If you erroneously input any incorrect account number for payment of bills and DIGIOSK successfully makes such payment in that account then DIGIOSK shall not be held responsible by the Customer for the refund of concerned amount in any circumstances. In case of a transaction performed by you on DIGIOSK Site and money have been charged yet the payment of bill is not done then you may inform us at Contact info mentioned below in Clause 5 of this policy with the correct transaction number/id.

3. In case of Bus tickets booked from DIGIOSK.

Cancellation of Bus Ticket – Refund in case of cancellation of tickets booked from DIGIOSK shall be as per the cancellation policy mentioned with the ticket or as per the terms and conditions of the particular Transport Facility. The refund from the cancellation of Ticket will be credited in your DIGIOSK wallet within 48 working hours from the time of receipt of such amount from the particular Transport facility, the transaction charges will not be refunded in the event of ticket cancellation. In case the bus type is changed by the bus operator due to some reason then the refund of the Balance amount will be done within 48 working hours upon being intimated by you within 24 hours of journey.

4. In case of Return of Goods to the Merchant.

When customer purchases any goods from a merchant through DIGIOSK wallet and the DIGIOSK successfully makes the payment the transaction shall be deemed complete. If Customer after the purchase of goods and due to any reason whatsoever returns the Goods back to the merchant then the Amount shall be refunded to the customer by DIGIOSK within 48 working hours from credit received from Merchant to DIGIOSK.

DIGIOSK shall not be liable to refund the transaction/service charges if any already levied by DIGIOSK on the sale/purchase of such goods.

DIGIOSK shall not be held responsible, under any circumstances, for any amount erroneously transferred by Customer to any Merchant Establishment.

5. How to apply for refund?

You can call us at our Customer care number 8080806092 or write us on contact@digiosk.in pertaining to your query in detail. We will try to resolve your query as early as possible.

6. How much time entails getting refund?

Once we receive your call or email, we initiate your request instantly. It will take 7 working days to process the refund request.

Once the refund is successfully done, you shall be notified about the same.